Terms and conditions

SHIPMENTS AND RETURNS

  • Shipments¬†are generally dispatched within 2 to 5 business days after receipt of order.
  • Our representatives will call you on the number you provided to re-confirm the order and get a detailed location on the shipping address.
  • Shipments are generally delivered between 11 AM to 5 PM. Please make sure someone is available at the delivery address to pick up the shipment between these hours.
  • All shipments should arrive in a good condition, well-protected, ready for installation.
  • All return products must be packed in their original packaging, unopened with no defects. Our representative reserve the right to refuse the return of any opened, damaged or unpackaged products.
  • In case of a return of any quantity, there will be a pick-up fee of LE50.00 Egyptian Pounds.